Indochine-ex Adventures in Cambodia

Contract with Guests

Indochine-ex is a small enterprise and every trip for us is important so we will do all we can to arrange our adventures for guests at short notice but to ensure a booking may we suggest the following guidelines;

Half-day Adventures

Bookings should be made by 12 noon the previous day and we have a 9pm cut off the night before.

Full-day Trips

Bookings should be made 24 hours in advance or by 9am the previous day.

Overnight Camping Expeditions and Cambodian Journeys

Bookings should be made 2 weeks in advance and are subject to hotel availability.

Payment Methods

Bookings less than $400 via email will be taken as a commitment to our contract such that we trust our guests to pay in a major currency if possible US dollars, when we meet.

For advance bookings over $400, payment should be made by bank transfer least 30 days in advance and include bank charges. Bank details will be supplied.

Deposit and Cancellation Policy

Short term bookings made less than 1 week prior to the trip are liable to a 50% fee for cancellations made less than 12 hours before the trip and 100% less than 6 hours before the trip. Cancellation cannot be accepted after 9pm for trips the following morning, a 100% fee will be due. This should be paid in cash to a representative who will visit you or by bank transfer.

Confirmed Advance Bookings

For bookings made more than than 1 week in advance of the trip a 50% fee is liable for cancellations of less than 1 week in advance rising to 100% less than 24 hours in advance.

For overnight trips involving hotel bookings or camping payment should be made in full at least 30 days from the start of the trip. In the case of cancellation 100% of the hotel cost maybe charged and 50% of Indochine-ex adventure costs up to 1 week in advance after which the trip is non refundable.

Booking Priority

Bookings are taken on a first come first served basis and if for any reason the trip is cancelled by Indochine-ex a full refund will be given.

Insurance

It is a condition of Indochine-ex Adventures in Cambodia that all our guests are adequately covered by travel insurance for the duration of any trip they undertake with us. Insurance must cover personal accident and medical expenses and evacuation and repatriation.